Patient Services Representative

Pay

Starting from $17 per hour

Location

Scottsdale (Pima), AZ

State-of-the-art Facilities and Resources

• Advanced technologies and equipment
• Robust benefits package, including medical, dental, and vision coverage
• Basic life, disability, and pet insurance
• Paid time off and holidays
• 401k
• Wellness reimbursements
• Profit-sharing bonus structure

Career Development and Advancement

• Specialization and leadership roles within the organization
• Collaborative and supportive culture
• Open communication between physicians and staff
• Teamwork and commitment to best-in-class patient care

Responsibilities

• Answers phone in prompt, courteous, and helpful manner, screening, and routing calls as needed
• Creates phone notes in the patient electronic medical record, and/or provides information to patients
• Affords assistance in indexing patient documents to the correct patient chart
• Affords assistance in routing electronic faxes to the correct location fax folder and/or uploading to the correct patient chart
• Performs other duties as needed during down time
• Performs all other duties as assigned

Qualifications

• Excellent customer/patient service
• Knowledge of medical terminology
• Working knowledge of computer programs
• Excellent written and verbal communication skills
• Understand/Perform training on practice management software
• Expand knowledge of practice management software as updates occur
• Follow all Standard Operating Procedures
• Minimum qualifications: High School diploma or GED
• Preferred experience: At least one year of medical office experience
• One year using an EMR with ModMed experience preferred
• Strong technical aptitude and attention to detail
• Bilingual a plus
• Basic phone handling skills - Contact Center experience
• Basic knowledge of insurance plans and the specialty referral process

About OrthoArizona

Dedicated to serving the Greater Phoenix community since 1994, OrthoArizona is the largest and most accomplished physician-owned orthopedic and musculoskeletal care group in Arizona. Our premier team of more than 200 healthcare providers, including over 70 orthopedic specialists, serves all orthopedic and sports medicine needs from 25 orthopedic clinics across the Valley.