Patient Services Representative

About the role

Patient Service Representatives serve as the initial point of contact for MBJI patients, handling inbound and outbound calls, welcoming patients, and assisting with their healthcare needs.

Responsibilities

• Accurately register patients in the EMR (Athena)
• Manage patient check-in process
• Collect copays and outstanding balances
• Handle patient referrals
• Support other front desk operations as needed

Requirements

• Bilingual proficiency (English/Spanish) is a plus
• Experience with Athena EMR is a plus

Qualifications

• Excellent communication skills
• Ability to manage multiple tasks efficiently
• Strong organizational skills

Skills

• Proficiency with Athena EMR
• Bilingual proficiency (English/Spanish)

Benefits

• 401(k)
• Health, dental, and vision insurance
• Dependent health insurance coverage
• Disability and life insurance
• Flexible Spending Account (FSA)
• Health Savings Account (HSA)
• Paid vacation and sick time

Pay

Competitive salary based on experience and qualifications

Schedule

Monday to Friday, day shift

Location

Multiple locations (travel required)