Patient Services Representative

Greet Patients

Greet and check in patients in a friendly, courteous, and professional manner.
Accurately enter, update, and verify insurance information and patient demographics using multiple medical software systems.
Complete the patient registration process by reviewing accounts and compliance-related documents for completeness and accuracy.
Obtain and document any missing information required for registration.
Verify patient benefits and eligibility when needed.
Collect co-pays, deductibles, co-insurance, and outstanding balances as appropriate.
Respond to questions regarding account status, payment arrangements, and billing concerns.
Resolve billing or charge disputes or forward accounts to the appropriate team member for resolution.

Communication and Liaison

Maintain smooth communication between patients, providers, and clinical staff.
Assist with scheduling inquiries and additional front office support as needed.
Monitor patient flow, adjust workflows, and communicate pertinent updates to clinical staff.
Act as a liaison between patients, guests, providers, and back-office staff.

Scheduling and Administrative Tasks

Schedule Monday, Wednesday-Friday: 7:15 AM - 4:15 PM, 7:45 AM - 4:45 PM, 8:00 AM - 5:00 PM, Tuesday: 9:00 AM - 6:00 PM.
This is a travel position between Grand Blanc and Fenton.
Reconcile cash against daily charge and cash reports.
Schedule and confirm patient appointments.
Create, distribute, and file patient charts and medical records.
Perform clerical tasks including copying, sorting, scanning, and faxing.
Properly check out patients by collecting payments, ensuring forms are completed, and updating records as needed.

Front Desk Maintenance

Maintain a clean, organized, and well-stocked front desk and waiting room area.

Additional Duties

Perform additional duties as assigned.

Qualifications

• Required: High school diploma or GED
• Preferred: Telephone operator or high-volume call experience
• Entry-level candidates encouraged to apply

About Midwest Vision Partners

Midwest Vision Partners was founded in 2019 to build a premier eye care platform in partnership with Alpine Investors, a San Francisco-based private equity firm. Alpine is a strong supporter of MVP, given their PeopleFirst™ philosophy, unparalleled track record, significant financial resources, and a commitment to building a platform that includes physician leadership at the highest levels. Headquartered in Chicago, our mission is to provide world-class support to ophthalmologists and optometrists, enabling them to focus on improving patients' vision to help people live their best lives. Today, MVP's network consists of 16 practices, 125 physicians, and roughly 1500 employees providing medical and surgical eyecare services at over 60 locations throughout the Midwest. We strive to be the premier provider of eyecare in the Midwest through a culture of collaboration and excellence.

Job Posted by

ApplicantPro