Patient Services Representative

Description

Do you want to share your passion for healthcare? Are you looking for your next challenge? Join us in partnering with our patients to improve well‑being through comprehensive high‑value healthcare. This is an amazing opportunity to contribute to a growing organization and utilize your skills in multiple specialty areas including ENT, Allergy & Asthma, and Facial Plastics. Your role as a Front Desk Representative will allow you to serve the community, simplify healthcare, and help to provide creative solutions to ensure a world‑class experience. You'll join a creative and passionate team of physicians and clinical staff. This role offers plenty of opportunity to grow your skills and expand your knowledge in healthcare!

Responsibilities

• Answer phone calls and schedule all providers and patient appointments.
• Prepare patient charts during check‑in.
• Greet patients and maintain an effective and efficient registration process.
• Obtain and enter demographic and insurance information into the system.
• Collect any co‑pays shown on patient accounts.
• Schedule patients accurately and effectively for appointments.
• Notify patients of collection policies and procedures.
• Take accurate and complete phone messages for providers and staff.
• Route calls to the appropriate department when needed.
• Notify appropriate staff when supplies are needed and follow standard supply protocol.
• Other duties as assigned.

Requirements

• High School Diploma or equivalent.
• Willingness and ability to work and travel between all three clinic locations.
• Valid Driver’s License.

Preferred Qualifications

• 1+ year customer service or reception experience.
• 1+ year medical office experience.
• 1+ year experience working in an EMR system.

Culture

Here at Midwest ENT, we are committed to respecting every person, acting with integrity, and owning our outlook. We provide our employees with a comfortable and productive work environment that is patient‑focused and relationship‑based. We take responsibility for reinforcing the strength, health, and safety of the communities in which we work and live.

Mentorship & Career Growth

Our team is dedicated to supporting and empowering new team members. Our team has a wide range of experience levels and tenures. We are focused on building an environment that supports knowledge sharing and mentorship.

Work/Life Balance

Our team puts a high value on work‑life balance. We believe finding the right balance between your personal and professional life is important. We offer a Monday‑Friday schedule with business hours from 8 am‑5 pm.

Pay

Salary range: $19 – $21 per hour.

Schedule

Full‑time, Monday‑Friday, 8 am‑5 pm. Flexibility with full‑time or part‑time employment is available.

Benefits

• Paid holidays.
• PTO on an accrual basis.
• Paid personal health day.
• Flexibility for full‑time or part‑time schedules.