Patient Services Representative

Responsibilities

• Perform various medical office tasks including patient check-in/out, appointment scheduling, managing medical records, handling payments, and patient correspondence.
• Answer phones.
• Schedule and confirm appointments.
• Check patients in/out.
• Follow up on no-shows.
• Contact recall patients.
• Greet patients professionally and complete registration.
• Confirm physician schedules and assist with changes.
• Document patient flow and wait times.
• Collect co-pays.
• Ensure insurance verification.
• Update demographic information for billing.
• Maintain HIPAA compliance and provide Privacy Practices to patients.
• Perform other duties as needed.

Qualifications

• High school diploma or equivalent.
• Preferred knowledge of scheduling, insurance, and billing.
• Strong communication and customer service skills.
• Ability to learn computerized office systems.

Pay

Pay starting at $17.8750

Benefits

• Choice of three health insurance plans
• Dental insurance coverage
• Vision insurance coverage
• 401(k) with company match and profit-sharing plan
• Company-paid short-term and long-term disability coverage
• Company-paid life insurance for you and your family
• Access to company-provided training and educational resources
• Eligibility for annual merit-based performance increases
• Accrued General Purpose Time (GPT)
• Eight company-paid holidays
• Special company events, including Christmas parties, Family Day, employee engagement activities, and Spirit Days
• Complimentary Employee Assistance Program (EAP) for all employees and their dependents