Patient Services Representative

About the role

The Patient Services Representative is the first face our patients see and the first voice they hear. This is a part-time position based at our Tulsa, OK location. We are looking for someone who brings professionalism to patient-facing work and understands that in a fertility clinic, warmth and composure are not just nice to have, they are part of the care.

Schedule

This position is part-time, about 29 hours per week, working 8:00 a.m. to 2:00 p.m., Monday through Thursday, and 8:00 a.m. to 1:00 p.m. on Fridays. No nights, no rotating shifts.

Responsibilities

• Greet and check in patients with warmth and professionalism
• Collect service payments and reconcile daily transactions
• Manage incoming calls and route them accurately to the right teams, prioritizing by urgency
• Guide patients through clinic policies and assist with required forms
• Verify and document insurance benefits and coverage in patient charts
• Log all interactions accurately in the electronic health record (EHR)
• Coordinate with care teams on schedule changes and patient flow
• Handle filing, scanning, and faxing to support clinic operations
• Uphold HIPAA regulations and maintain strict patient confidentiality

Requirements

• Demonstrated experience delivering exceptional customer service in a professional setting; healthcare or clinical front desk experience is a plus but not required
• Bilingual in English and Spanish is highly valued
• Comfort managing competing priorities in a fast-paced clinical environment
• The ability to make patients feel heard and at ease, even when they are stressed or scared
• Proficiency with EHR systems or a demonstrated ability to learn software quickly
• Familiarity with insurance verification and clinic procedures is a plus; we provide training
• High school diploma required; associate or bachelor's degree preferred

Benefits

We offer competitive compensation and a culture that takes both clinical excellence and human connection seriously.