Patient Services Representative

About the role

A Patient Service Representative who excels in this role:

• Utilizes excellent customer service skills at all times
• Works with other laboratory personnel to resolve problems with laboratory client samples, and communicates resolutions to clients
• Functions as liaison with clients to disseminate test information, answer inquiries and troubleshoot problems
• Performs clerical and customer service duties using electronic equipment and hospital/laboratory computer systems
• Aids with client billing. Communicates price changes to clients
• Aids with performance improvement initiatives pertaining to customer service, including data collection and communication with laboratory leadership team
• Aids with orientation and training of personnel and students
• Participates and attends meetings as required and/or assigned
• Performs other related duties as assigned or requested

Responsibilities

• Utilizes excellent customer service skills at all times
• Works with other laboratory personnel to resolve problems with laboratory client samples, and communicates resolutions to clients
• Functions as liaison with clients to disseminate test information, answer inquiries and troubleshoot problems
• Performs clerical and customer service duties using electronic equipment and hospital/laboratory computer systems
• Aids with client billing. Communicates price changes to clients
• Aids with performance improvement initiatives pertaining to customer service, including data collection and communication with laboratory leadership team
• Aids with orientation and training of personnel and students
• Participates and attends meetings as required and/or assigned
• Performs other related duties as assigned or requested

Requirements

• Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision
• Must be able to work in a stressful environment and take appropriate action
• 1 year laboratory experience (Preferred)
• 1 year customer service experience (Preferred)

Qualifications

• Education: High School Diploma or GED Required. Associates Degree preferred

Skills

• Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision
• Must be able to work in a stressful environment and take appropriate action

Benefits

We Believe That Investing In Our Employees Is The First Step To Providing Excellent Patient Care. In Addition To Your Base Compensation, This Position Also Offers Comprehensive Benefits:

• Multiple levels of medical, dental and vision coverage for full-time and part-time employees
• Financial Protection & PTO: Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off
• Financial & Career Growth: Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match
• Employee Well-being: Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs)
• Professional Development: Ongoing learning and career advancement opportunities

Pay

Commensurate with experience

Schedule

N/A