Patient Services Representative

About the role

Frye Regional Medical Center is a 355-bed acute care hospital and 81-bed Behavioral Health facility located in the foothills of North Carolina. It employs over 1500 professional and clinical staff.

Responsibilities

• Facilitates the patient referral process and obtains appropriate pre-certifications as requested by the provider(s).
• Greet patients, check-in, check-out, schedule and manage telephones and messages.
• Collects and posts co-pays, deductibles and past due patient balances at the time of service.
• Schedules, registers, performs pre-admission and admission at the physician practice.
• Performs reception and discharge functions.
• Accurately obtains complete and accurate patient demographic information.
• Performs proper, compliant patient liability collection techniques before, during and after date of service.

Qualifications

• High school diploma or equivalent.
• Associate's degree is preferred.
• Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision.
• Must be able to work in a stressful environment and take appropriate action.

Benefits

• Comprehensive Benefits: Multiple levels of medical, dental and vision coverage with medical plans starting at just $10 per pay period.
• Tailored benefit options for part-time and PRN employees.
• Financial Protection & PTO: Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off.
• Financial & Career Growth: Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match.
• Employee Well-being: Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).
• Professional Development: Ongoing learning and career advancement opportunities.

Equal Opportunity Employer

We are an Equal Opportunity Employer. We are committed to Equal Employment Opportunity for all applicants and employees and comply with all applicable laws prohibiting discrimination and harassment in employment.