Patient Services Representative

Job Summary

Patient Services Representative facilitates the patient referral process and obtains appropriate pre-certifications as requested by the provider(s).

Responsible for greeting patients; check-in, check-out, scheduling and managing telephones and messages.

Collects and posts co-pays, deductibles and past due patient balances at the time of service

Qualifications & Requirements

• 2 years Medical Office experience
• PREFERRED: Experience with Medical Referrals
• ESSENTIAL: Essential Functions listed below

Essential Functions

• Processes all insurance referrals and/or pre-certifications.
• Serves as a referral resource for patients, clinical and front office personnel should a patient call or be present within the office.
• Handles information requests, including reviewing files and records, answering inquiries, and responding to incoming work requests.
• Greets visitors and communicates with patients and providers.
• Checks patients in and completes the intake process to include insurance verification and updating demographic information.
• Collects appropriate co-pays and communicates any financial liability to the patient.
• Organizes and sets up appointments for some of the providers as needed.
• Follows up on special function needs.
• Performs electronic chart pre-load process. Also scans documents to the patient electronic chart.
• Performs administrative or clerical duties as assigned, including filing, reception, scheduling, and data entry.

Nonessential Functions

• Performs other duties as assigned

Qualifications

• Minimum Education: High school diploma or equivalent

Benefits

• Health (Medical, Dental, Vision)
• 401K Benefits for full-time employees
• Competitive Paid Time Off
• Employee Assistance Program - mental, physical, and financial wellness assistance
• Tuition Reimbursement/Assistance for qualified applicants
• and much more...