Patient Services Representative

Responsibilities

• Answers incoming phone calls
• Takes concise messages
• Scans and indexes information into the medical record
• Handles requests for medical records
• Basic scheduling
• Verifies insurance eligibility and benefits
• Enters patient demographics into the practice management system
• Takes messages from pharmacies, physicians, and hospital personnel
• Organizes workflow to meet patient needs
• Schedules appointments
• Communicates with clinical employees and providers about emergencies
• Completes referrals to specialty providers, home health, etc.
• Reports to Office Manager/Supervisor

Qualifications

• 6 months customer service experience
• 1-year clerical experience
• Experience in cashier procedures and/or basic accounting
• Experience with clinic check in/out procedures
• Knowledge of basic health insurance, HMO, PPO, and medical terminology
• Basic understanding of CPT and ICD-9 coding
• 6 months telephone customer service experience

About the Role

The Patient Services Representative at INTEGRIS Health Cardiovascular Physicians Baptist Cardiovascular Registration is responsible for answering telephones, taking concise messages, scanning and indexing information into the medical record, handling requests for medical records and basic scheduling. This position requires population specific competencies and adheres to National Patient Safety Goals as appropriate based on the level of patient contact this position requires.