Patient Services Representative

Responsibilities

• Answers incoming phone calls and dispatches calls as necessary
• Takes payments for copays and deductibles and makes financial arrangements for patients
• Performs check-in and check-out duties accurately and promptly
• Makes appointments for visits and alerts clinical employees and providers in case of emergencies
• Verifies insurance eligibility and benefits, and documents the information in the medical record; also completes referrals to specialty providers, home health, etc.
• Accurately enters patient demographics into the practice management system
• Takes and correctly spells patient names and identifies them using two patient identifiers according to National Patient Safety Goals
• Takes and directs clear, concise messages from pharmacies, physicians, and hospital personnel to the appropriate Clinical employee and/or Provider
• Manages a high volume of telephone calls and patient interactions, maintaining excellent telephone etiquette
• Organizes workflow to meet patient needs efficiently
• Reports to the Office Manager/Supervisor

Qualifications

• 6 months customer service experience
• Preferred: 1-year clerical experience
• Preferred: Experience in cashier procedures and/or basic accounting, clinic check in/out procedures, basic health insurance, HMO, PPO, and medical terminology
• Preferred: General knowledge of CPT and ICD-9 coding
• Preferred: 6 months telephone customer service experience

About the Role

Join our team as a Daytime, Full-Time, Patient Services Representative, at INTEGRIS Health Cardiovascular Physicians Baptist Registration, in Oklahoma City, OK. This position requires population specific competencies and adheres to National Patient Safety Goals as appropriate based on the level of patient contact this position requires.