Patient Services Representative

Responsibilities

• Answers incoming phone calls and dispatches calls as necessary.
• Takes payments for copays and deductibles.
• Makes financial arrangements for patients.
• Performs check-in and check-out duties accurately and promptly.
• Handles appointment scheduling and informs clinical employees or providers of emergencies.
• Verifies insurance eligibility and benefits, and documents the information in the medical record.
• Completes referrals to specialty providers, home health, etc.
• Accurately enters patient demographics into the practice management system.
• Takes and correctly spells patient messages, identifying them by two patient identifiers according to National Patient Safety Goals.
• Directs messages to the appropriate Clinical employee and/or Provider.
• Manages a high volume of telephone calls and patient interactions, maintaining excellent telephone etiquette.
• Organizes workflow to meet patient needs efficiently.
• Reports to the Office Manager/Supervisor.

Qualifications

• 6 months customer service experience.
• Experience in cashier procedures and/or basic accounting, clinic check in/out procedures, basic health insurance, HMO, PPO, and medical terminology.
• General knowledge of CPT and ICD-9 coding.
• 1-year clerical experience.
• 6 months telephone customer service experience.
• Must have a current Oklahoma State Driver's License and an acceptable driving record for operating INTEGRIS-owned or personal vehicles.