Patient Services Representative

Responsibilities

• Answers incoming phone calls and dispatches calls as necessary
• Takes and collects payments for copays and deductibles
• Makes financial arrangements for patients
• Performs check-in and check-out duties accurately and timely
• Handles appointment scheduling and informs clinical employees or providers of emergencies
• Verifies insurance eligibility and benefits, and records the information in the medical record
• Completes referrals to specialty providers, home health, etc.
• Accurately enters patient demographics into the practice management system
• Takes and correctly spells messages from various sources, directing them to the appropriate Clinical employee or Provider
• Manages a high volume of call volume while maintaining excellent telephone etiquette
• Organizes workflow to meet patient needs in a timely manner
• Reports to the Office Manager/Supervisor

Qualifications

• 6 months customer service experience
• 1-year clerical experience
• Experience in cashier procedures and/or basic accounting
• Experience with clinic check-in/out procedures
• Knowledge of basic health insurance, HMO, PPO, and medical terminology
• General knowledge of CPT and ICD-9 coding
• 6 months telephone customer service experience

About the Role

The Patient Services Representative at INTEGRIS Health Medical Group Miami Orthopedics, in Miami, OK, is responsible for answering telephones, taking concise messages, scanning and indexing information into the medical record, handling requests for medical records and basic scheduling. This position requires population-specific competencies and adheres to National Patient Safety Goals as appropriate based on the level of patient contact this position requires.