Patient Services Representative

About the role

The Patient Services Representative acts as a resource to the assigned Patient Services Team Lead. They assist patients by accurately verifying and updating demographics and insurance information, handling co-pays, scheduling, rescheduling and canceling appointments, checking patients in and out. They also provide patient education material, resolve tasks from medical providers, scrub schedules and ensure the patient waitlist is updated in a timely manner.

Responsibilities

• Accurately verify and update patient demographics and insurance information
• Handle co-pays, schedule, reschedule and cancel appointments
• Check patients in and out
• Provide patient education material
• Resolve tasks from medical providers
• Scrubs schedules and ensure the patient waitlist is updated in a timely manner
• Ensure efficient patient flow is being followed
• Provide consistent high-quality service
• Solve problems and de-escalate issues or concerns
• Establish communication with medical teams for the purpose of patient satisfaction

Requirements

• Educational Requirements: High School / GED required. Two to four years college or a combination of education and relevant work experience preferred.
• Experience Required: Two years relevant work experience preferred including demonstrated customer service and accurate data entry. A Medical Office Administration certificate is strongly preferred.
• Experience: Bilingual English/Spanish required, or as needed to support other health center languages.

Qualifications

• High School / GED
• Two to four years college or equivalent work experience
• Two years relevant work experience
• Medical Office Administration certificate
• Bilingual English/Spanish