Patient Services Representative

About the role

Be the calm, caring first impression patients remember. The Patient Services Representative I will perform routine clerical and administrative work including greeting and assisting patients, insurance verification, management of the appointment schedule, and accurate record‑keeping. This position serves as the initial point of contact and makes the first impression on all patients visiting the clinic. The role requires multitasking, calmness, and professionalism in a medical environment where patients may be apprehensive.

Milauskas Eye Institute is a nationally recognized leader in ophthalmology and optometry, committed to exceptional customer service, inclusion, and a culture of caring, listening, and service.

Responsibilities

• Greet and welcome all patients and visitors upon arrival to the clinic.
• Follow all practice policies and procedures for thorough check‑in and check‑out processes.
• Utilize multiple methods of data collection (paper, electronic, kiosk, web‑based applications).
• Confirm and update accurate patient demographic and insurance information.
• Verify insurance eligibility and active participating coverage.
• Accurately calculate and collect patient co‑payments, deductibles, and due balances.
• Schedule return appointments and set up reminder notifications.
• Professionally assist doctors, staff, patients, and visitors.
• Maintain confidentiality of all doctors, staff, and patient information.
• Keep the reception area clean and organized.
• Assist with maintaining proper inventory levels of retail items, if applicable.
• Answer inbound and outbound phone calls with appropriate telephone etiquette.
• Handle sensitive information in a confidential manner.
• Execute duties in a professional and courteous manner.
• Accept incoming packages/postal mail and direct to appropriate internal recipients.
• Travel between locations to support front‑office operations (for multi‑location practices).
• Other duties as assigned.

Qualifications

• High school diploma or equivalent (required).
• Compassionate with the ability to establish confidence and trust with patients.
• Ability to remain calm and professional under pressure or stress.
• Highly energetic with a positive attitude.
• Strong attention to detail and strong written and verbal communication skills.
• Ability to create and maintain positive interpersonal relationships.
• Ability to work both as part of a team and independently.
• One or more years of experience working in a medical practice (preferred).
• Knowledge of medical and vision insurances (preferred).
• Basic computer knowledge (required).
• Experience with NextGen, Microsoft Office, and Clearwave (preferred).

Benefits

• Comprehensive medical, dental, and optical coverage.
• 401(k) plan.
• Short‑ and long‑term disability coverage.
• Company‑paid life insurance.
• Paid holidays and generous paid time off.
• Paid parking where applicable.
• Team‑oriented working environment where you are heard and respected.
• Clear career ladder opportunities.

Pay

Offered pay range: $23.00 / hr – $24.00 / hr, dependent upon experience.

Schedule

Must be willing to work early mornings, late evenings, and weekends as required to support business needs. Must also be willing to travel between locations to support front‑office operations when applicable.