Patient Services Representative

About the role

Florida Vision Institute is building a pool of qualified candidates for future Patient Service Representative openings. This role offers predictable hours with no late evenings or major holiday shifts, comprehensive benefits, and opportunities for career growth. The institute is a multi‑subspecialty eye care practice composed of fellowship‑trained, board‑certified ophthalmologists in every sub‑specialty, dedicated to providing the latest comprehensive eye care in an efficient, patient‑friendly private practice environment. They emphasize extraordinary customer service, inclusion and diversity, and a culture where employees contribute directly to the practice’s success and take pride in being part of the team. Ideal candidates have at least one year of experience in a medical front desk or billing role, preferably in optometry or ophthalmology.

Responsibilities

• Greet and welcome all patients and visitors upon arrival to clinic
• Follow all practice policies and procedures for thorough and complete check‑in and check‑out process
• Utilize multiple methods of data collection including paper, electronic, kiosk, and web‑based applications
• Confirm that accurate patient demographic and insurance information has been collected and update if necessary
• Confirm insurance eligibility and verify active and participating coverage
• Accurately calculate and collect patient copayments, deductibles, and due balances
• Schedule return appointments and set up reminder notifications
• Professionally assist doctor, staff, patients, and visitors
• Maintain confidentiality of all doctors, staff and patient information
• Responsible for keeping the reception area clean and organized
• Assist with maintaining proper inventory levels of retail items (if applicable)
• Answer inbound and outbound phone calls with appropriate telephone etiquette
• Handle sensitive information in a confidential manner
• Execute duties of position in a professional and courteous manner
• Accept incoming packages/postal mail including insurance mail, patient correspondence, interoffice mail, and direct to appropriate internal recipients
• Must be willing to travel between locations to support front office operations (only applicable for multi‑location practices)
• Other duties as assigned

Qualifications

• High school diploma or equivalent is required
• Must be compassionate and able to establish confidence and trust with patients
• Ability to remain calm and professional under pressure or stress
• Highly energetic with a positive attitude
• Attention to detail
• Possess strong written and verbal communication skills
• Create and maintain positive interpersonal relationships
• Ability to perform as part of a team as well as work independently
• One or more years’ experience working in a medical practice preferred
• Knowledge of medical and vision insurances preferred
• Basic computer knowledge required
• Experience with NextGen, Microsoft, Clearwave preferred

Benefits

• Comprehensive medical, dental, and optical coverage for full‑time team members
• 401(k) plan
• Short‑ and long‑term disability
• Company‑paid life insurance
• Paid holidays
• Generous paid time off
• Paid parking where applicable
• Team‑oriented working environment where you are heard and respected
• Clear career ladder opportunities

Schedule

• Predictable hours with no late evenings or major holiday shifts