Patient Services Representative

About the role

The Eye Associates, an affiliate of Eye Health America, is seeking a patient care coordinator to join our dynamic team. This position involves assisting with various administrative tasks to ensure smooth operations and exceptional patient care.

Responsibilities

• Checks patients in for appointments, greeting them professionally.
• Marks the arrival time of patients and ensures they are seen promptly.
• Scans patients' insurance cards and driver's licenses.
• Enters all new patient demographic information into the computer.
• Collects and verifies proper authorization or referrals from patients.
• Presents and collects fees, posts payments, and schedules the next appointment.
• Maintains accuracy of accounts by collecting and posting payments, processing credit cards, and balancing cash drawers daily.
• Evaluates chart data to confirm all necessary information has been received, completed, and signed.

Requirements

• A high school diploma or equivalent.
• At least one year's experience in eye care or a related medical environment preferred.

Benefits

• Medical, Dental, Vision coverage.
• Short-term and long-term disability insurance.
• Life insurance.
• Matching 401(k).
• Employee discount.
• Wellness program.
• Paid vacation and holidays.
• Uniform allowance.
• Training and advancement opportunities.

About Us

Eye Health America partners with leading eye care practices across the Southeast, providing operational, strategic, and administrative support to deliver exceptional patient care. Our mission is to build a trusted network of practices committed to quality, growth, and community impact, guided by our purpose of making lives better with personalized eyecare.

Our Values

• People-Focused: Our team is defined by shared values that guide us in creating an inclusive workplace where our teammates love to work and our patients are delighted to visit.
• Heartfelt Service: We engage with our locations, celebrating their unique styles and working together to improve service.
• Mutual Respect: We support and empower each other to discover new ways to create value.
• Honesty & Transparency: We communicate openly and respectfully, acting with integrity and transparency.
• Result-Oriented: We analyze data to make informed decisions and strive for strong leadership, goal-setting, plan execution, result tracking, and reinforcement of successful approaches.
• Growth Mindset: We seek to grow our people, services, markets, and overall company to create value, exploring new technologies, treatments, systems, and processes for improvement.