Patient Services Representative
About the role
The Patient Services Representative at Evergreen Health and its affiliates supports the primary and specialty care facilities by providing reception, clerical, and organizational support. This role collaborates with team members to ensure a patient-focused approach to care.
Responsibilities
- Serves as receptionist for the medical practice area, directing clients/patients in the office while handling incoming calls;
- Provides a positive, welcoming, customer service-oriented experience for the patient;
- Schedules of all new and existing patients while adhering to proper scheduling procedures and protocols;
- Manages the scheduling of interpretation services for non-English speaking patients for Evergreen’s primary care facility. Confirms the day prior to appointment. Checks in/out patients into EMR; Verifies all patient demographics and healthcare personal information;
- Captures all necessary referral information when receiving new patient referrals from healthcare providers in the community; Identifies co-managed patients;
- Screens visitors, telephone calls and date stamps incoming medical documentation and paperwork; Routes calls to proper designated area within the practice, and initiate patient requests; Retrieves when requested all packages, deliveries and mailings.
Requirements
- A high school diploma;
- A strong knowledge of medical terminology (preferred);
- An attention to detail and computer efficiency;
- Experience with EMR (Electronic Medical Records) systems strongly preferred;
- Excellent typing and editing/proofreading skills highly desired;
- Awareness of and sensitivity to the issues and health disparities faced by underserved populations is essential.
Qualifications
A qualified candidate will have a high school diploma. Must be able to communicate clearly and professionally in writing and verbally with a strong knowledge of medical terminology (preferred).
Skills
Attention to detail and computer efficiency required. Experience with EMR (Electronic Medical Records) systems strongly preferred. Excellent typing and editing/proofreading skills highly desired. Awareness of and sensitivity to the issues and health disparities faced by underserved populations is essential.
Benefits
Multiple comprehensive medical health insurance plans for you to choose from;
Dental and Vision coverage at no cost to you;
Paid Time Off package that equals 4 weeks of time in your first year;
403b with a generous company match;
Paid parking or monthly metro pass;
Professional development opportunities;
Paid lunch breaks.
Pay
Commensurate with experience.
Schedule
Full-time; Monday, Wednesday, Thursday, Friday; 9:15-5:15, Tuesday; 11:15-7:15
What Evergreen Health Offers You
- Multiple comprehensive medical health insurance plans for you to choose from;
- Dental and Vision coverage at no cost to you;
- Paid Time Off package that equals 4 weeks of time in your first year;
- 403b with a generous company match;
- Paid parking or monthly metro pass;
- Professional development opportunities;
- Paid lunch breaks.
What Evergreen Health Offers You
Multiple comprehensive medical health insurance plans for you to choose from;
Dental and Vision coverage at no cost to you;
Paid Time Off package that equals 4 weeks of time in your first year;
403b with a generous company match;
Paid parking or monthly metro pass;
Professional development opportunities;
Paid lunch breaks.
What Evergreen Health Offers You
Multiple comprehensive medical health insurance plans for you to choose from;
Dental and Vision coverage at no cost to you;
Paid Time Off package that equals 4 weeks of time in your first year;
403b with a generous company match;
Paid parking or monthly metro pass;
Professional development opportunities;
Paid lunch breaks.
Equal Opportunity Employer
Evergreen Health is an Equal Opportunity Employer; we do not discriminate on the basis of age, citizenship, color, disability, ethnic or national origin, gender expression, gender identity, language, race, religion, sex, sexual orientation, socioeconomic status, or any other characteristic protected by federal, state, or local law.