Patient Services Representative

Summary

You’re not just applying for a job - you’re stepping into a role that matters and where YOU matter. Ready to lead with purpose and make a lasting impact? Eastern Nephrology Associates is looking for a dedicated professional to join our team and help drive excellence across our organization.

Qualification Requirements

• Minimum Qualifications: Two years of related medical clerical experience sufficient to acquire skills in medical terminology, office organization and communications or a completed medical secretarial program (nine months up to two years accredited program) may be substituted for equivalent experience. High School Diploma or GED equivalent.
• Preference: Knowledge of HIPAA and other compliance requirements

Essential Functions

• Assist referral coordinator - 45%
• Scheduling and re-scheduling appointments in EHR – 20%
• Responsible for checking in/outpatients for appointments, lab work, or studies 10%
• Verify insurance and obtain pre-authorization numbers when required -10%
• Updating outlying clinic schedules – 5%
• Point of contact for the medical records department - 5%
• Other duties as assigned - 5%

Knowledge, Skills, and Abilities

• Maintains confidentiality of patients and their medical information.
• Detail oriented and excellent records maintenance skills.
• Proactive individual with the ability to be a self-starter with strong independent decision-making skills and attention to detail.
• Ability to make evaluative judgments.
• Ability to function well while involved in multiple tasks.
• Ability to concentrate on details and deal with constant interruption.
• Skilled in organizing resources and establishing priorities.
• Demonstrated human relations and effective communications skills are required.
• Understand the ethics of confidentiality and the ability to maintain confidentiality of sensitive information.
• Employees shall always exhibit tact & diplomacy.
• Demonstrated knowledge of Microsoft (MS) Word, Outlook, Teams, and EHR system.
• Ability to communicate well with physicians, staff, and the public.
• Maintain a positive and professional attitude in all aspects of work from patient care to interaction with co-workers and physicians.
• Valid drivers’ license and reliable transportation to provide support to offsite locations as necessary.
• Ability to emulate ENA’s core values: Compassion, Excellence, Inclusion Collaboration, and Innovation.

Physical Demands

• Frequent lifting and/or moving up to 10 pounds.
• Uses appropriate tools provided such as hand carts to carry heavier loads.
• Accurately reads job related materials, patient related information, and any other functions requiring accurate seeing data.
• Keeps data through repetitive motion.
• Regularly stands, talks, or hears.
• Occasionally sits, stoops, kneels, or crouches.
• Requires full range of body motion, manual and dexterity, and eye-hand coordination.
• Works in a typical interior/office work environment.
• Noisy environment.
• Low risk of exposure to blood borne pathogens and OPIM.

Work Schedule

• Monday- Friday, 8 am to 5 pm with a one-hour lunch.
• Slight modifications may be made to this schedule with approval from the Site Coordinator.

Work Environment

• Slight modifications may be made to this schedule with approval from the Site Coordinator.
• Work is normally performed in a typical interior/office work environment.
• The noise level is usually moderate.
• Low risk of exposure to blood borne pathogens and OPIM.

Supervisory Responsibilities

• None

Physical Demands

• Employee must frequently lift and/or move up to 10 pounds.
• Employee is expected to use the appropriate tools provided such as hand carts to carry heavier loads.
• This position requires eyesight (corrected or uncorrected) that allows the employee to accurately read job related materials, accurately read and record patient related information, and any other functions that require the employee to accurately see data.
• Keying of data requires repetitive motion.
• While performing the duties of this job, the employee is regularly required to stand and talk or hear.
• The employee is occasionally required to sit and stoop, kneel, or crouch.
• Requires full range of body motion, manual and dexterity and eye-hand coordination.
• Work is normally performed in a typical interior/office work environment.
• Noisy environment.
• Low risk of exposure to blood borne pathogens and OPIM.

Work Schedule

• Monday- Friday, 8 am to 5 pm with a one-hour lunch.
• Slight modifications may be made to this schedule with approval from the Site Coordinator.

Work Environment

• Slight modifications may be made to this schedule with approval from the Site Coordinator.
• Work is normally performed in a typical interior/office work environment.
• The noise level is usually moderate.
• Low risk of exposure to blood borne pathogens and OPIM.

Supervisory Responsibilities

• None