Patient Services Representative
Ear, Nose & Throat Specialists of Wisconsin, SC · Appleton, WI · 3 wk ago
HealthcareFull-time
What You’ll Do
- Deliver exceptional customer service—every interaction matters!
- Confirm online bookings and greet patients with warmth and professionalism.
- Verify patient demographics and scan insurance cards/documents.
- Answer incoming calls and assist patients with scheduling appointments.
- Prep patient charts for upcoming visits.
- Accurately enter and manage patient data in our EMR system.
- Collaborate with the team through EMR, email, and Microsoft Teams.
What We’re Looking For
- A high school diploma or equivalent
- At least 1 year of experience in a customer service or office setting
- Availability for full-time hours (40/week)
- Primary location(s): Appleton - Westhill Blvd.
- Willingness to occasionally travel to our other Fox Valley clinic locations to provide reception coverage
Why You'll Love Working Here
- Generous paid time off (starts accruing immediately!)
- Schedule flexibility that fits your life
- Comprehensive health care coverage (individual & family)
- Annual education allowance
- 401(K) retirement plan + year-end profit sharing
- Company-paid short- and long-term disability coverage
- Paid holidays—including a personal “floating” holiday just for you