Patient Services Representative
About the role
The Patient Services Representative plays a pivotal role in delivering exceptional customer service to patients, both in person and via telephone. This role encompasses a wide range of tasks, including appointment scheduling, patient check-ins, payment handling, data collection, verifying patient eligibility for insurance and healthcare programs, guiding patients and visitors, and carrying out administrative duties. Central to the Patient Services Representative's role is the establishment of professional and respectful relationships with patients, contributing to their holistic health improvement and enhanced quality of life. The PSR's work environment is fast-paced, requiring a friendly demeanor, a strong dedication to service, adept decision-making abilities, and the capacity to maintain composure in high-pressure situations.
Responsibilities
- Serve as the first point of contact for patients, ensuring they feel valued and cared for from the moment they walk in
- Schedule appointments
- Perform patient check-ins
- Handle payments
- Collect data
- Verify patient eligibility for insurance and healthcare programs
- Guide patients and visitors
- Carry out administrative duties
Requirements
- High school diploma or GED
- 1-3 years of customer service, administrative support and/or office experience, preferably in a health care setting
- Computer skills (MS Office Suite preferred; EPIC EMR a plus)
- Excellent customer service skills
- Strong communication and organizational skills
- Ability to work with a low-income, diverse population dealing with behavioral and physical health issues
Pay
$19.83 - $21.36 per hour
Schedule
Tuesday - Friday, 8:00 am - 7:00 pm
Benefits
- Comprehensive Medical, Dental and Vision Plans – 100% of the premiums paid for employee
- Vacation: 160 hours per year to start, accrued bi-weekly
- Sick Leave
- 9 Paid Holidays + 1 floating holiday
- 403b Retirement Plan - With Employer Match
- Flexible Spending Accounts
- Life Insurance - $50,000 employer paid
- Long Term Disability and AD&D employer paid
- Employee Assistance Plans
- Tuition Reimbursement
- Student Loan Repayment Assistance