Patient Services Representative

RATE OF PAY: $20.00 per hour (plus opportunity for quarterly incentive)

WORK LOCATION: Newburgh, NY

STATUS: Full-time

About the role

The Patient Services Representative will perform general patient registration responsibilities and general office duties to support the operations of their respective department.

Responsibilities

• Demonstrates excellent customer service skills at all times:
  • Greets all patients promptly upon entering the patient waiting area, responds promptly and appropriately to their request.
  • Uses appropriate phone etiquette, treating all callers with courtesy and respect.
  • Is attentive to all callers placed on hold and diligently monitors time spent on hold.
  • Monitors the patient waiting area and ensures that it is kept clean and orderly.
  • Notifies the practice manager or Administrator on Duty of patients in the waiting room with an extended wait time.
• Schedules, changes, and cancels appointments as needed.
• Verifies scheduled appointments when a patient presents as an appointment/walk-in to ensure that they still want/need other scheduled appointments.
• Participates in the departmental patient registration process following Cornerstone policies and procedures:
  • Verifies patient information at each visit and makes necessary updates in the practice management system.
  • Ensures that required documentation is collected for each patient: photo identification, insurance information, birth certificate (pediatrics), etc.
  • Scans registration documents, patient identification, insurance card, and other required documentation to the practice management system.
  • Verifies insurance eligibility and PCP for each patient at every visit and accurately enters into the practice management system.
  • Is knowledgeable about different types of insurance and their general rules (i.e., PPO/HMO and PCP/referral rules).
  • Collects copayments and visit payments at the time of registration.
  • Makes appropriate referrals to the Patient Billing Coordinator for patients who cannot pay their copayment.
• Remains knowledgeable about the Sliding Fee Scale (SFS):
  • Is knowledgeable about the SFS policies and required documentation.
  • Offers sliding fee scale to patients with no insurance.
  • Follows Cornerstone policies and procedures to qualify patients for the SFS as necessary.
• Provides cross coverage in other departments as assigned.
• Maintains confidentiality of all aspects of the center including, but not limited to, patient confidentiality, financials, and employee relations.
• Attends and participates in monthly department, All Staff, and other required meetings.
• Performs other related duties as assigned.

Requirements

• High School Diploma or Equivalency
• At least one-year clerical experience
• Knowledge of data entry
• Pleasant telephone manner and ability to work under pressure
• Must be willing to travel to other sites when the need presents
• Bilingual (preferred)

Schedule

• Pediatrics PSR Position:
  • Monday-Friday 8:30 AM-4:30 PM or 9:00 AM-5:00 PM
  • One evening shift 12:00 PM-8:00 PM
  • One Saturday per month 8:30 AM-1:00 PM
• Front Desk PSR Position:
  • 5-day work week 9:00 AM-5:00 PM
  • One evening shift 11:00 AM-7:00 PM