Patient Services Representative

About the role

Cornerstone Family Healthcare is actively recruiting for a Patient Services Representative to join our growing team in Binghamton. The organization is a non‑profit Federally Qualified Health Center committed to providing high‑quality, comprehensive primary and preventive health care in an environment of caring, dignity and respect for all people, regardless of ability to pay.

Responsibilities

• Demonstrates excellent customer service skills at all times: greets all patients promptly upon entering the patient waiting area, responds promptly and appropriately to their request.
• Uses appropriate phone etiquette, treating all callers with courtesy and respect.
• Is attentive to all callers placed on hold and diligently monitors time spent on hold.
• Monitors the patient waiting area and ensures that it is kept clean and orderly.
• Notifies the practice manager or Administrator on Duty of patients in the waiting