Patient Services Representative

We need to output HTML fragment with headings

for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections where there is real specific content. We must preserve all substantive info, remove boilerplate, navigation, legal, EEO, etc. Also remove duplicated lines, application instructions. We need to parse the posting. Let's extract: Shift and status: Part time, Monday and Wednesday, 7:00 a.m. to 5:30 p.m., no weekends. Location: Rockford and Sparta. Job Summary: As a Patient Services Representative with Corewell Health, you'll play a vital role in delivering top-notch healthcare service to our patients. You'll work as part of a team to provide registration, concierge, and clerical services. The service you provide in the role will make a real difference in the lives of those we serve. Essential Functions: list of duties. Qualifications: Required High School Diploma or equivalent, 2 year of relevant experience in insurance billing, access management, patient financial services, electronic health records, lab service support or other related fields. Then there is a paragraph about AI-enabled voice agent screening. About Corewell Health: description. How Corewell Health cares for you: benefits list. Primary Location: SITE - 515 E Division - Rockford Department Name: Rehab Rockford - Grand Rapids Hosp Employment Type: Part time Shift: Day (United States of America) Weekly Scheduled Hours: 20 Hours of Work 7:00 a.m. to 5:30 p.m. Days Worked: Monday and Wednesday Weekend Frequency: N/A We need to include sections: About the role (maybe Job Summary), Responsibilities (Essential Functions), Requirements (maybe Qualifications?), Qualifications (maybe required education/experience), Skills (maybe not explicit), Benefits (How Corewell Health cares for you), Pay (not mentioned), Schedule (shift details). Since Pay not mentioned, we should not include Pay section. Benefits we have content. Schedule we have content (part time, Monday/Wed 7am-5:30pm, no weekends). Also location maybe not a heading; we can include location in a paragraph under About the role or separate? The instruction: Use headings only for those sections; we can include location in a paragraph under About the role or maybe as a short p. Not required to have a heading for location. We must not repeat job title as heading. Not include Job ID etc. We must remove boilerplate: EEO, legal, vaccine requirements, accommodation statement, etc. Also remove "How Corewell Health cares for you" maybe we keep benefits. The benefits list includes: Comprehensive benefits package, On-demand pay program powered by Payactiv, Discounts directory, Optional identity theft protection, home and auto insurance, Traditional and Roth retirement options with service contribution and match savings, Eligibility for benefits is determined by employment type and status. We'll keep that. We also have "About Corewell Health" description; could be part of About the role or separate "About the company". But headings list does not include About the company; we have About the role. Could incorporate that description under About the role. The job summary already describes role; we could add the Corewell Health description as part of About the role. We need to preserve all substantive info; not invent. Let's structure:

About the role

Job Summary: As a Patient Services Representative with Corewell Health, you'll play a vital role in delivering top-notch healthcare service to our patients. You'll work as part of a team to provide registration, concierge, and clerical services. The service you provide in the role will make a real difference in the lives of those we serve.

Location: Rockford and Sparta (primary site at 515 E Division, Rockford).

About Corewell Health: As a team member at Corewell Health, you will play an essential role in delivering personalized health care to our patients, members, and our communities. We are committed to cultivating and investing in YOU. Our top-notch teams are comprised of collaborators, leaders and innovators that continue to build on one shared mission statement - to improve health, instill humanity and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence.

But we must not repeat job title as heading; fine. Now Responsibilities:

Responsibilities

• Responsible for complex patient/customer problem solving, including high level discernment when registering patients in treatment rooms.
• Performs administrative functions, including, but not limited to: assists with patient check‑out; schedules patient appointments, incoming/outgoing referrals, in office procedures, surgeries and tests, including medical record review of incoming referrals; maintains and modifies provider template; navigates external patient referral portals; reconciles multidepartment deposit.
• Obtains insurance authorizations and/or verifies that prior authorization has been obtained; assists with retroactive insurance denials/appeals.
• Responsible for complex EMR/EHR scanning and Right Fax faxing and uploading to EPIC.
• Assists with training new team members utilizing standard work.
• Ability to perform the role of Patient Services Representative, Associate when necessary.
• Actively participates in safety initiatives and risk mitigating measures where appropriate and completes all position and unit safety related competencies and requirements on a timely basis.
• Performs other duties as assigned.

Now Requirements: maybe combine Qualifications and Requirements? The posting has "Qualifications Required". We'll treat that as Requirements (education/experience). Also there is a line about AI-enabled voice agent screening; that's part of hiring process, not a requirement but maybe we can include under Requirements? It's not a qualification but process. Could be omitted as it's not a requirement? It's part of hiring process; maybe we can keep under Requirements as a note. But instruction: preserve ALL substantive information; do not invent or summarize away detail. So we should keep that info somewhere. Could be under Requirements as a paragraph. Thus:

Requirements

Required: High School Diploma or equivalent and 2 years of relevant experience in insurance billing, access management, patient financial services, electronic health records, lab service support or other related fields.

As part of our hiring process, you may be invited to complete an initial screening using an AI‑enabled voice agent. This screening focuses on job‑related qualifications and is reviewed by our hiring team as one part of the overall evaluation process. The voice agent provides the opportunity for applicants to respond at a time that works best for them. The voice agent works 24/7 - just like healthcare!

Now Skills: Not explicitly listed; maybe we can omit Skills section because no specific skills listed. The instruction: Prefer a few substantive sections over many thin ones. So we skip Skills if no content. Benefits:

Benefits

• Comprehensive benefits package to meet your financial, health, and work/life balance goals.
• On‑demand pay program powered by Payactiv.
• Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!
• Optional identity theft protection, home and auto insurance.
• Traditional and Roth retirement options with service contribution and match savings.
• Eligibility for benefits is determined by employment type and status.

Pay: Not mentioned, so omit. Schedule:

Schedule

Part time, Monday and Wednesday, 7:00 a.m. to 5:30 p.m., no weekends. Weekly scheduled hours: 20 hours.

We could also include shift day info. Now ensure we didn't include boilerplate: we removed EEO, legal, vaccine, accommodation, etc. Also removed "Primary Location SITE - 515 E Division - Rockford Department Name Rehab Rockford - Grand Rapids Hosp Employment Type Part time Shift Day (United States of America) Weekly Scheduled Hours 20 Hours of Work 7:00 a.m. to 5:30 p.m. Days Worked Monday and Wednesday Weekend Frequency N/A" but we incorporated location and schedule. We also removed "CURRENT COREWELL HEALTH TEAM MEMBERS – Please apply through Find Jobs from your Workday team member account. This career site is for Non-Corewell Health team members only." That's application instruction; remove. We also removed "Corewell Health is committed to providing a safe environment..." etc. Now output only HTML fragment. Let's craft final HTML. Be careful to escape any special characters? Not needed. We'll output:

About the role

Job Summary: As a Patient Services Representative with Corewell Health, you'll play a vital role in delivering top-notch healthcare service to our patients. You'll work as part of a team to provide registration, concierge, and clerical services. The service you provide in the role will make a real difference in the lives of those we serve.

Location: Rockford and Sparta (primary site at 515 E Division, Rockford).

About Corewell Health: As a team member at Corewell Health, you will play an essential role in delivering personalized health care to our patients, members, and our communities. We are committed to cultivating and investing in YOU. Our top-notch teams are comprised of collaborators, leaders and innovators that continue to build on one shared mission statement - to improve health, instill humanity and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence.

Responsibilities

• Responsible for complex patient/customer problem solving, including high level discernment when registering patients in treatment rooms.
• Performs administrative functions, including, but not limited to: assists with patient check‑out; schedules patient appointments, incoming/outgoing referrals, in office procedures, surgeries and tests, including medical record review of incoming referrals; maintains and modifies provider template; navigates external patient referral portals; reconciles multidepartment deposit.
• Obtains insurance authorizations and/or verifies that prior authorization has been obtained; assists with retroactive insurance denials/appeals.
• Responsible for complex EMR/EHR scanning and Right Fax faxing and uploading to EPIC.
• Assists with training new team members utilizing standard work.
• Ability to perform the role of Patient Services Representative, Associate when necessary.
• Actively participates in safety initiatives and risk mitigating measures where appropriate and completes all position and unit safety related competencies and requirements on a timely basis.
• Performs other duties as assigned.

Requirements

Required: High School Diploma or equivalent and 2 years of relevant experience in insurance billing, access management, patient financial services, electronic health records, lab service support or other related fields.

As part of our hiring process, you may be invited to complete an initial screening using an AI‑enabled voice agent. This screening focuses on job‑related qualifications and is reviewed by our hiring team as one part of the overall evaluation process. The voice agent provides the opportunity for applicants to respond at a time that works best for them. The voice agent works 24/7 - just like healthcare!

Benefits

• Comprehensive benefits package to meet your financial, health, and work/life balance goals.
• On‑demand pay program powered by Payactiv.
• Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!
• Optional identity theft protection, home and auto insurance.
• Traditional and Roth retirement options