Patient Services Representative
About the Role
Spark Orthodontics is seeking a motivated Patient Services Representative to join our close-knit team in providing top-notch dental care to our patients. As a Patient Services Representative, you will be our patients' first point of contact, providing exceptional customer service and ensuring a smooth and efficient experience from check-in to check-out. We are searching for a passionate and customer-oriented individual who thrives in a fast-paced environment and loves creating smiles.
Responsibilities
- Provide welcoming, prompt, and respectful customer service patients and families upon arrival and dismissal
- Serve as a liaison between patients and support staff by preparing patient charts before check-in and keeping the office and all records, reports, and other correspondence organized
- File and scan medical documents and office forms as directed
- Verify all patient demographic, health, pharmacy, and insurance information
- Schedule and confirm patient appointments
- Clean the front office work area and other maintenance assignments as directed
Qualifications
- Motivated and willing to learn on the job
- Front desk experience in a fast-paced environment
- Experience working in the front desk area of a medical/dental practice preferred
- Strong customer service skills; ability to communicate well
- Demonstrated desire to work with children in a pediatric setting
- Experience scheduling appointments, verifying insurance, collecting co-pays, and answering multiple phone lines
Benefits
- Medical and Vision Insurance: eligible starting the first month after you join
- Dental Coverage: $0 premium
- 401(k) Plan with Company Match
- Generous Paid Time Off and Holidays
- Employee Referral Program
- Employee discount program with exclusive discounts on restaurants, travel, movies, and more
- Pet Insurance
- Cutting-edge Technology and Training
- Life and Disability Insurance Options
Pay & Schedule
Starting at $17.00. Schedule: Monday-Thursday from 7:30AM-5:30PM and 1-3 Fridays a month from 7:30AM-2:30PM. Travel to York, Camp Hill, and Harrisburg location(s) for training will be necessary. Location: Lancaster, PA.
Who We Are
Spark Orthodontics is the leading provider of pediatric dental medicine in the region. Continuing a proud tradition that began with one Philadelphia area practice in the 1970s, we now operate 33 practices and four surgery centers in the PA/NJ/DE marketplace. Leveraging the latest equipment and technology, our affiliated dentists provide comprehensive dental care to pediatric patients – from infants to adolescents—in fun, welcoming environments designed specifically for the needs of children. We aim to create a foundation of optimal oral health for every child and a supportive, inspiring atmosphere for every team member.