Patient Services Representative

About the role

Spark Orthodontics is seeking a motivated Patient Services Representative to join our close-knit team in providing top-notch dental care to our patients. As a Patient Services Representative, you will be our patients' first point of contact, providing exceptional customer service and ensuring a smooth and efficient experience from check-in to check-out. We are searching for a passionate and customer-oriented individual who thrives in a fast-paced environment and loves creating smiles.

Location: Camp Hill, PA (with travel to York and Harrisburg locations)

Responsibilities

• Provide welcoming, prompt, and respectful customer service to patients and families upon arrival and dismissal.
• Serve as a liaison between patients and support staff by preparing patient charts before check-in and keeping the office and all records, reports, and other correspondence organized.
• Filing and scanning medical documents and office forms as directed.
• Verifying all patient demographic, health, pharmacy, and insurance information.
• Schedule and confirm patient appointments.
• Cleaning the front office work area and other maintenance assignments as directed.

Qualifications

• Motivated and willing to learn on the job.
• Front desk experience in a fast-paced environment.
• Experience working in the front desk area of a medical/dental practice preferred.
• Strong customer service skills; ability to communicate well.
• Demonstrated desire to work with children in a pediatric setting.
• Experience scheduling appointments, verifying insurance, collecting co-pays, and answering multiple phone lines.

Pay

Starting at $17.00 per hour.

Schedule

Monday - Thursday 7:45am - 5:30pm, Fridays as needed.

Benefits

• Medical and Vision Insurance – eligible starting the first month after you join.
• Dental Coverage – $0 premium.
• 401(k) Plan with Company Match.
• Generous Paid Time Off and Holidays.
• Employee Referral Program – earn rewards for bringing talented individuals to our team.
• Employee discount program – exclusive discounts on restaurants, travel, movies, and more.
• Pet Insurance.
• Cutting-edge Technology and Training.
• Life and Disability Insurance Options.