Patient Services Representative
About the role
Join a practice where every child is treated with compassion, every family feels welcomed, and every visit is designed to create a positive dental experience. At Children's Dental Health, empathy, teamwork, and exceptional patient care are at the heart of everything we do. As a partner of Chord Specialty Dental Partners, you'll have the support, resources, and opportunities to thrive while delivering outstanding care to the communities we serve. We combine individuality and child-centered dental expertise to practice group dentistry, creating healthy smiles and positive experiences that last a lifetime. By working together as one team, we provide compassionate, high-quality care tailored to the unique needs of every child and family.
Responsibilities
- Provide welcoming, prompt, and respectful customer service to patients and families upon arrival and dismissal.
- Serve as a liaison between patients and support staff by preparing patient charts before check-in and keeping the office and all records, reports, and other correspondence organized.
- File and scan medical documents and office forms as directed.
- Verify all patient demographic, health, pharmacy, and insurance information.
- Schedule and confirm patient appointments.
- Clean the front office work area and complete other maintenance assignments as directed.
Requirements
- Motivated and willing to learn on the job.
- Experience working in the front desk area of a medical/dental practice preferred.
- Strong customer service skills and ability to communicate well.
- Demonstrated desire to work with children in a pediatric setting.
- Experience scheduling appointments, verifying insurance, collecting co-pays, and answering multiple phone lines.
Schedule
Monday - Friday, 8:15am - 5:00pm
Pay
$17 - $20/hour
Benefits
- Medical and Vision Insurance: Eligible starting the first month after joining.
- Dental Coverage: $0 premium.
- 401(k) Plan with Company Match: Help planning for your future with a matching program.
- Generous Paid Time Off and Holidays: Take the time you need to relax and recharge.
- Employee Referral Program: Earn rewards for bringing talented individuals to our team.
- Employee Discount Program: Exclusive discounts on restaurants, travel, movies, and more.
- Pet Insurance: Coverage for your furry family members.
- Cutting-edge Technology and Training: Tools and resources to excel in your role.
- Life and Disability Insurance Options: Protect yourself and your loved ones.
Location: Philadelphia, PA