Patient Services Representative

About the role

Serves as the first point of contact for patients and visitors.
Promotes front desk and patient services support in a healthcare setting.
Manages appointment scheduling, check-in, and check-out processes.
Maintains accurate patient records and supports clinic operations.
Ensures compliance with HIPAA and organizational policies.

Responsibilities

• Greet patients and families in a friendly, professional manner.
• Answer phone calls and respond to appointment-related inquiries.
• Schedule, confirm, and reschedule appointments as needed.
• Contact patients on recall lists and follow up on no-show appointments.
• Register patients and obtain complete demographic and insurance information.
• Verify insurance, collect co-pays and patient balances, and support billing processes.
• Confirm daily physician schedules and assist with changes to improve patient flow.
• Document patient wait times and enter electronic messages to other departments.
• Maintain accurate and timely documentation in paper and electronic medical records.
• Protect patient privacy and confidentiality in accordance with HIPAA standards.
• Collaborate with physicians, staff, and departments to support quality patient care.

Requirements

Strong customer service and interpersonal communication skills.
Excellent organizational and time-management abilities.
Able to multitask efficiently in a fast-paced healthcare environment.
High level of accuracy and attention to detail in documentation and scheduling.
Professional demeanor and ability to work well with physicians, patients, and staff.
Commitment to teamwork, cooperation, and assisting others as needed.
Knowledge of HIPAA privacy and security standards.
Willingness to follow compliance guidelines and organizational policies.