Patient Services Representative

Responsibilities

• Greet patients in a friendly, professional manner
• Answer phone calls, schedule appointments, assist in patient communications and recalls
• Respond to patient inquiries about billing, procedures, policies and available services
• Prepare patient chart prior to appointment and complete upon patient arrival
• Efficiently process patients through check out by verifying chart documentation and insurance information, accepting and posting payments, preparing and filing clean claims, authorizing insurance and billing, scheduling referrals, and accurately entering corresponding data into EHR
• Perform end of day tasks, including balancing cash drawer, processing daily deposits, evaluating data from various reports, and submitting essential reports
• Maintain a safe and clean office environment
• Monitor patient flow throughout the office, properly communicating delays
• Perform other duties and assume various responsibilities as determined by the office manager and doctor(s)

Requirements

• Prior office experience is beneficial, but not required, as we have a comprehensive training program
• A positive attitude and a patient-focused experience are valued

Qualifications

• Attention to detail
• Energetic and inspiring

Skills

• Excellent communication skills
• Positive attitude
• Ability to multitask and prioritize tasks
• Basic computer skills, including familiarity with EHR systems

Benefits

• Starting hourly wage based on previous experience and certifications
• 6.5 paid holidays per year
• Approximately 10 days of PTO within first year
• Full slate of benefits to include health, dental, vision, and 401k
• Growth and wage increase through company paid certification program

Pay

• Starting hourly wage based on previous experience and certifications

Schedule

• Professional medical office environment