Patient Services Representative

About the role

Boston Vision is an academic private practice, at the vanguard of eye care and patient service. Since founding Boston Vision in 2000, we have relentlessly pursued both improvement in patient experience and innovation in academic medicine. This stems from our philosophy that only through dedicated emphasis on both scientific pursuit and patient satisfaction can we deliver the best possible medical care.

Responsibilities

• First point of contact between patients and the practice
• Scheduling appointments
• Maintaining patient records
• Tending to incoming phone calls
• Checking patients in and out of appointments

Requirements

• Minimum High School Diploma
• Customer Service Skills
• Bi-lingual Spanish and English Speaking and Writing Skills preferred
• Basic computer skills, familiarity with Google Suite

Additional Information

• Boston Vision currently has 7 locations in the Metro-Boston area
• We ask our staff to be open to assisting in other locations as the business demands
• Additional mileage is reimbursed as a travel expense
• Strong candidates should have the ability to provide situational leadership, exceptional diplomatic communication skills, and experience in handling difficult customer situations
• Must be a positive and professional team player