Patient Services Representative 3

About the role

This position performs a variety of duties, providing front office support for the department/clinical team for which it is assigned.

Responsibilities

• Coordination of Medical Office Services (50%)
• Additional Job Functions (50%)

Requirements

• High School / GED equivalent or related work experience
• Experience with practices and protocols related to medical office and/or health care scheduling or insurance procedures
• In depth knowledge of health care insurance systems
• Knowledge of ICD-10, CPT and HCPCS coding guidelines
• Ability to accomplish a variety of concurrent assignments
• Problem solving skills
• Decision making skills
• Interpersonal skills
• Efficient use of computer system applications
• Typing skills
• Writing skills
• Bookkeeping skills
• Filing skills
• Knowledge of all pertinent laws, regulations, and guidelines governing medical records

Qualifications

• High School / GED equivalent or related work experience
• Experience with practices and protocols related to medical office and/or health care scheduling or insurance procedures
• In depth knowledge of health care insurance systems
• Knowledge of ICD-10, CPT and HCPCS coding guidelines
• Ability to accomplish a variety of concurrent assignments
• Problem solving skills
• Decision making skills
• Interpersonal skills
• Efficient use of computer system applications
• Typing skills
• Writing skills
• Bookkeeping skills
• Filing skills
• Knowledge of all pertinent laws, regulations, and guidelines governing medical records

Skills

• Customer service experience
• Recent experience with EMR systems
• Training or equivalent recent experience in billing, authorizations, referrals, medical terminology, and comprehensive insurance plans and products
• Previous experience in the specialty of the hiring outpatient clinic
• Demonstrated knowledge of Health System and UCD policies and procedures
• Comprehension of University requisition systems

Benefits

• High quality and low-cost medical plans
• Dental and Vision insurance premiums paid by UC
• Extensive leave benefits including Pregnancy and Parental Leave, Family & Medical Leave
• Paid Holidays annually as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
• Paid Time Off/Vacation/Sick Time as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
• Continuing Education (CE) allowance and Education Reimbursement Program
• Free professional development courses and learning opportunities
• WorkLife and Wellness programs and resources
• On-site Employee Assistance Program including access to free mental health services
• Supplemental insurance offered including additional life, short/long term disability, pet insurance and legal coverage
• Public Service Loan Forgiveness (PSFL) Qualified Employer & Student Loan Repayment Assistance Program for qualified roles
• Retirement benefit options for eligible roles including Pension and other Retirement Saving Plans
• Physical Demands: Standing - Occasional Up to 3 Hours, Walking - Occasional Up to 3 Hours, Sitting - Frequent 3 to 6 Hours, Lifting/Carrying 0-25 Lbs - Occasional Up to 3 Hours, Pushing/Pulling 0-25 Lbs - Occasional Up to 3 Hours, Bending/Stooping - Occasional Up to 3 Hours, Squatting/Kneeling - Occasional Up to 3 Hours, Twisting - Occasional Up to 3 Hours, Reaching overhead - Occasional Up to 3 Hours, Keyboard use/repetitive motion - Frequent 3 to 6 Hours, Sustained attention and concentration - Frequent 3 to 6 Hours, Complex problem solving/reasoning - Occasional Up to 3 Hours, Ability to organize & prioritize - Frequent 3 to 6 Hours, Communication skills - Frequent 3 to 6 Hours, Numerical skills - Occasional Up to 3 Hours, Constant Interaction - Frequent 3 to 6 Hours, Customer/Patient Contact - Frequent 3 to 6 Hours, Multiple Concurrent Tasks - Frequent 3 to 6 Hours
• Mental Demands: Sustained attention and concentration - Frequent 3 to 6 Hours, Complex problem solving/reasoning - Occasional Up to 3 Hours, Ability to organize & prioritize - Frequent 3 to 6 Hours, Communication skills - Frequent 3 to 6 Hours, Numerical skills - Occasional Up to 3 Hours, Constant Interaction - Frequent 3 to 6 Hours, Customer/Patient Contact - Frequent 3 to 6 Hours, Multiple Concurrent Tasks - Frequent 3 to 6 Hours
• Work Environment: Smoke and tobacco free campus effective January 1, 2014

Pay

$29.46 - $36.63 per hour

Schedule

08 Hours