Patient Services Representative-01
Hanker Systems, Inc. · Santa Monica, CA · Yesterday
On-siteHealthcareFull-time
Required Qualifications
- HSD/GED
- Experience with medical insurance, referral processes, and benefit plans
- 2+ years of recent experience working in an outpatient clinic
- Previous Epic EMR experience
- Experience with high call volume settings
- Ability to read, understand, and respond to detailed oral and written instructions
Preferred Qualifications
- 2+ years recent experience working as a Patient Service Representative
- Understanding of medical terminology
Job Duties
- Primary point of contact for patient relations in person and by phone
- Greet patients and assist in resolving patient concerns and escalating as appropriate
- Check patients in/out and collect co-payments, give receipts, and reconcile payments
- Verify patient demographics and insurance information in CS-Link/Epic
- Schedule appointments and complete patient registration
- Process and track referrals and authorizations for various insurance types
- Handle patient/provider correspondence
- Explains policies, procedures, or services to patients
- Sanitize workspace using provided supplies and following department guidelines