Patient Services Rep/SPECIMEN COLLECTOR

Job Details

This position involves collecting specimens according to established procedures, which may include drug screens and oral swabs. Duties also include confirming and verifying test/client information, entering billing information, and performing various clerical tasks.

• Research test/client information and confirm and verify all written and electronic orders using lab technology systems or directory of services.
• Complete data entry requirements accurately, including patient registration and entry of test orders from requisitions or databases.
• Enter billing information and collect payments when required, ensuring the safeguarding of assets and credit card information.
• Data entry and processing specimens, including labeling, centrifuging, splitting, and freezing specimens as required by test order.
• Perform departmental-related clerical duties such as data entry, inventory management, and answering phones when needed.
• Read, understand, and comply with departmental policies, protocols, and procedures.
• Verify patient demographic information and initials, including patient signatures post-venipuncture to ensure labels are correct and names match.
• Maintain all appropriate phlebotomy logs in a timely manner, including maintenance logs and temperature logs.
• Complete training courses and stay updated with the latest phlebotomy techniques.
• Stay informed about company communications and policies.

Job Requirements

• Ability to provide quality, error-free work in a fast-paced environment.
• Ability to work independently with minimal on-site supervision.
• Excellent phlebotomy skills, including pediatric and geriatric procedures.
• Flexible availability based on staffing needs, including weekends, holidays, on-call, and overtime.
• Committed to MAKO policies and procedures, including company dress code.
• Reliable transportation, valid driver's license, and clean driving record, if applicable.
• Demonstrate superior customer focus, communication skills, ability to embrace change, and knowledge of the MAKO Way.