Patient Services Rep/Phlebotomist (MAKO)

Job Details

Job Accountabilities (Responsibilities)

• Collect specimens according to established procedures.
• Research test/client information and confirm and verify all written and electronic orders.
• Complete all data entry requirements accurately, including data entry of patient registration and entry of test order from requisition.
• Enter billing information and collect payments when required, including the safeguarding of assets and credit card information.
• Data entry and processing specimens including: labeling, centrifuging, splitting, and freezing specimens as required by test order.
• Work iLabs for assigned accounts daily to ensure accurate data is provided for billing purposes.
• Provide necessary CIR and PPE resolution reporting to Director as required and scheduled.
• Resolve departmental-related clerical duties when assigned such as data entry, inventory, stock supplies, and answering phones.
• Read, understand, and comply with departmental policies, protocols, and procedures.
• Verify patient demographic info / initials including patient signature post-venipuncture to verify tubes were labeled in their presence and that the name on the label is correct.
• Compile and submit monthly statistics and data.
• Maintain all appropriate phlebotomy logs in a timely manner and based on frequency, such as maintenance logs and temperature logs.
• Complete training courses and keep up-to-date with the latest phlebotomy techniques.
• Travel to Territory Manager meetings if held off-site or off normal shift.
• Participate on special projects and teams.
• Stay up-to-date on company communications.

  Job Requirements

  • Ability to provide quality, error-free work in a fast-paced environment.
  • Ability to work independently with minimal on-site supervision.
  • Excellent phlebotomy skills to include pediatric and geriatric.
  • Flexible and available based on staffing needs, which includes weekends, holidays, on-call, and overtime.
  • Committed to all MAKO policies and procedures including company dress code, Employee Health & Safety, and MAKO Everyday Excellence Guiding Principles.
  • Must have reliable transportation, valid driver license, and clean driving record, if applicable.
  • Demonstrate superior customer focus; ability to communicate openly and transparently with peers, supervisors, and patients; ability to accelerate and embrace change throughout MAKO; and knowledge of our business.

  Physical Requirements

  • Lift light to moderately heavy objects.
  • Sit or stand for long periods of time.
  • Requires long hours of eye and hand coordination.
  • Performs repetitive tasks with dominant hand frequently to constantly throughout the day.
  • Position requires travel.
  • Extensive use of phone and PC.
  • Fine dexterity with hands/steadiness.
  • Bending/kneeling.
  • Pushing/pulling.
  • Reaching/twisting.

  Required Education

  • High school diploma or equivalent.
  • Medical training: medical assistant or paramedic training preferred.
  • Phlebotomy certification preferred.

  Required Experience

  • One year phlebotomy experience preferred.
  • Customer service in a retail or service environment preferred.
  • Keyboard/data entry experience.

  Work Location

  • California
  • Nevada
  • Washington

  Benefits

  • Equal Opportunity Employer: Women / Minorities / Veterans / Disabled / Sexual Orientation / Gender Identity or Citizenship.