Patient Services Rep - Heart Care Clinic (Per Diem)

Responsibilities

• Captures and coordinates all aspects of patient scheduling.
• Manages multi-line telephone system and directs patients with emergent/urgent symptoms to appropriate clinical staff.
• Verifies and enrolls patient insurance coverage and educates patients on payment options.
• Coordinates patient communication through various channels and manages appointment queues.
• Requests and processes medical records and prepares documents for the Health Information Management department.
• Facilitates communication between clinics, patients, and insurance companies.
• Collects copayments and maintains tidy patient and staff work areas.
• Performs open and close duties as needed.

Requirements

• High School diploma or equivalent.
• One year of experience in a customer service role.
• Excellent interpersonal communication skills.
• Problem-solving ability and calmness under pressure.
• Strong written communication skills, including spelling and legible handwriting.
• Ability to work independently and prioritize tasks.
• Basic knowledge of medical terminology and common medications.
• Experience with electronic medical record systems, particularly Epic.
• Familiarity with HIPAA and other health industry compliance standards.

Qualifications

• High School diploma or equivalent.
• One year of experience in a customer service role.
• Excellent interpersonal communication skills, including the capacity to communicate with a diverse range of individuals and dispositions.
• Problem-solving ability and calmness under pressure.
• Strong written communication skills, including ability to spell accurately and write legibly.
• Ability to work independently, show initiative, and work productively within a team environment.
• Active listening and de-escalation techniques.
• Prior experience in a medical reception or similar administrative role is desired.