Patient Services Rep-Contact Center (Per Diem-Temporary)

Primary Duties

• Creates initial and follow up in-person and virtual visit appointments
• Reschedules, cancels, and manages self-scheduled appointments
• Requests, confirms, and validates interpreter services
• Sets up and verifies active and contracted insurance coverage
• Marks the benefits of the patient portal and assists with enrollment
• Manages multi-line telephone system
• Identifies and directs patients with emergent/urgent symptoms to appropriate clinical staff
• Coordinates emergent or add-on patient care requests
• Manages message queues and responds promptly to pending requests
• Prepares and sends letters, portal messages, or phone calls to communicate patient information

License, Certification, Education or Experience

• High School diploma or equivalent
• One year of experience in a customer service role
• Excellent interpersonal communication skills
• Problem solving and stress management abilities
• Strong written communication skills
• Ability to work independently and within a team environment
• Active listening and de-escalation techniques
• Basic medical terminology and insurance knowledge
• Experience with EMR systems, especially Epic
• Familiarity with HIPAA and health industry compliance

Benefits

Choices that care for you and your family
At EvergreenHealth, we appreciate our employees’ commitment and contribution to our success.
We are proud to offer the following benefits and resources for our per diem staff to help maintain and improve health and financial well-being.
Washington Paid Sick Leave (WPSL)
Participation in 457(b) retirement plan
Free parking
Cafeteria & Gift Shop Discount
View a summary of our total rewards available to full and part time benefit eligible EvergreenHealth team members by clicking on the link below.
2025 Benefits Guide