Patient Services Rep, Bilingual Mandarin Required

Location: 222 Columbia Turnpike, Florham Park, NJ 07932

Pay Range: $21.07 - $26.22 per hour. The compensation offered will depend on several factors, including the candidate's educational background, skills, and professional experience.

About the Role

The Patient Service Representative (PSR) works with the practice physicians, manager, and support staff to ensure patient satisfaction and efficient operations. PSRs prepare for patient visits, triage practice calls, schedule patient appointments, and perform routine clerical tasks. The PSR acts as a practice ambassador contributing to overall patient experience, safety, and privacy.

Responsibilities

• Performs patient check-in and check-out functions
• Answers routine questions in person and over the telephone
• Performs basic clerical functions such as copying, scanning, faxing, sorting, and distributing mail
• Creates and maintains health record information, files, and organizes as needed
• Coordinates with insurance providers and handles pre-authorizations and certifications as necessary
• Duties, responsibilities, and activities may change at any time with or without notice

Requirements

• High School Diploma or General Education Degree (GED)
• Must be bilingual in English/Mandarin
• Relevant experience and/or training, or equivalent combination of education and experience
• Demonstrates a clear understanding of the importance of patient satisfaction and safety
• Strong oral and written communications skills
• Attention to accuracy and detail
• Able to multitask and work under pressure
• Ability to work independently and in a team environment

Qualifications

• Chinese Mandarin speaking preferred
• Associates Degree or Bachelor’s Degree
• Previous medical receptionist experience or background in general office
• Knowledge of medical terminology and electronic medical record (EMR) systems

Schedule

• Day shift, 8:30am-5:00pm, Monday through Friday
• 1-2 Saturdays per month, 8:00am-4:00pm
• Full-Time, 40 Hours Per Week

Benefits

• Paid Time Off including Vacation, Holidays, and Sick Time
• Retirement Plans
• Medical and Prescription Drug Insurance
• Dental and Vision Insurance
• Disability and Life Insurance
• Paid Parental Leave
• Tuition Reimbursement
• Student Loan Planning Support
• Flexible Spending Accounts
• Wellness Programs
• Voluntary Benefits (e.g., Pet Insurance)
• Community and Volunteer Opportunities
• Discounts through partners such as NJ Devils, NJ PAC, and Verizon