Patient Services Rep
Tanner Clinic · Layton, UT · Yesterday
On-siteHealthcareFull-time
Essential Job Responsibilities
- Greet patients in a warm, friendly, and prompt manner
- Gather patient and insurance information efficiently and accurately
- Collect and process co-pays from the patient at the time of service
- Generate fee slips with accurate physician information and obtain signatures on all legal documents when necessary
- Answer telephones, screen calls, take messages, and provide information to the appropriate source
- Enter patient data into the EHR system
- Direct and escort patients to physician offices
- Provide information to patients about how to make an appointment
- Assist patients with the use of wheelchairs and wheel them to the appropriate doctor’s office if needed
- Monitor the work area to ensure that it remains safe, secure, and well-maintained
- Work urgent care hours if required
Requirements
- Education: High school diploma or equivalent preferred
- Experience: Exceptional interpersonal skills with the ability to establish immediate rapport with patients
- One year of experience in customer service or reception in a health care environment preferred
- Previous healthcare experience and/or familiarity with medical terminology helpful
- Experience with business office equipment (credit card machines, fax machines, printers, etc.) preferred
Knowledge & Performance Requirements
- Knowledge of basic computer skills
- Knowledge of basic mathematics skills
- Knowledge of individual responsibilities to accurately direct callers
- Knowledge of medical terminology and organization services
Skills
- Skill in using multi-line phone system, including transferring calls
- Skill in providing excellent customer service
Abilities
- Adequate hearing to answer phone and speak with patients
- Ability to speak clearly and loudly enough to be heard by callers and patients
Equipment Operated
- Standard office equipment including computers, fax machines, copiers, printers, telephones, etc.
Work Environment
Position is in well-lighted office environment.
Mental/Physical Requirements
Involves sitting approximately 90 percent of the day, walking or standing the remainder.