Patient Services Rep
Tanner Clinic · Roy, UT · Today
On-siteHealthcarePart-time
Location: Roy
Schedule
- Monday 9:00 am – 5:00 pm
- Tuesday 8:30 am – 3:30 pm
- Friday 6:45 am – 1:45 pm
- Tuesday 7:45 am – 5:00 pm
- Thursday 8:30 am – 3:30 pm
- Friday 7:45 am – 5:00 pm
Responsibilities
- Greet patients in a warm, friendly, and prompt manner
- Gather patient and insurance information efficiently and accurately
- Collect and process co-pays from the patient at the time of service
- Generate fee slips with accurate physician information and obtain signatures on all legal documents when necessary
- Answer telephones, screen calls, take messages, and provide information to the appropriate source
- Enter patient data into the EHR system
- Direct and escort patients to physician offices
- Provide information to patients about how to make an appointment
- Assist patients with the use of wheelchairs and wheel them to the appropriate doctor’s office if needed
- Monitor the work area to ensure that it remains safe, secure, and well-maintained
- Work urgent care hours if required
- Other duties as assigned
Requirements
- High school diploma or equivalent preferred
- One year of experience in customer service or reception in a health care environment preferred
- Previous healthcare experience and/or familiarity with medical terminology helpful
- Experience with business office equipment (credit card machines, fax machines, printers, etc.) preferred
Knowledge
- Basic computer skills
- Basic mathematics skills
- Individual responsibilities to accurately direct callers
- Medical terminology and organization services
Skills
- Using multi-line phone system, including transferring calls
- Providing excellent customer service
Abilities
- Get appropriate information to route calls to the appropriate person
- Calm or defuse irate callers and patients by working with them to identify concerns and properly direct calls
- Adequate hearing to answer phone and speak with patients
- Speak clearly and loudly enough to be heard by callers and patients
Equipment Operated
- Standard office equipment including computers, fax machines, copiers, printers, telephones, etc.
Work Environment
- Well-lighted office environment
Mental/Physical Requirements
Involves sitting approximately 90 percent of the day, walking or standing the remainder.