Patient Services Rep

Job Overview

The Patient Service Representative (PSR) works with the practice physicians, manager, and support staff to ensure patient satisfaction and efficient operations. PSRs prepare for patient visits, triage practice calls, schedule patient appointments, and perform routine clerical tasks. The PSR acts as a practice ambassador, contributing to overall patient experience, safety, and privacy.

Qualifications

• High School Diploma or General Education Degree (GED)
• Relevant experience and/or training, or equivalent combination of education and experience
• Demonstrates a clear understanding of the importance of patient satisfaction and safety
• Strong oral and written communication skills
• Attention to accuracy and detail
• Able to multitask and work under pressure
• The ability to work independently and in a team environment
• Excellent customer service

Preferred Qualifications

• Associate degree or bachelor’s Degree
• Previous medical receptionist experience or background in general office
• Knowledge of medical terminology
• EPIC experience
• Bilingual in Spanish and English

Scheduling Requirements

• Shift Working: Monday-Friday Day Shift
• Hours are Subject to Business Needs
• Full-Time, 40 Hours Per Week
• Hours are subject to change based off practice needs.

Essential Functions

• Performs patient check-in and check-out functions
• Answers routine questions in person and over the telephone
• Performs basic clerical functions such as copying, scanning, faxing, sorting, and distributing mail
• Creates and maintains health record information, files, and organizes as needed
• Collaborates with insurance providers and handles pre-authorizations and certifications as necessary