PATIENT SERVICES REP

About the role

This position has a strong emphasis on customer service to our patients. Must ensure quality patient scheduling, positive telephone etiquette and customer satisfaction in support of the mission of Cooper University Hospital. Serve as the front line contact person for all incoming patients. Greet, register, schedule, collect point of service copays and provide general information to patients and their families using AIDET. Must have the ability to be organized, take independent action and project Cooper’s values to both customer and co-workers. Serves as patient’s non-clinical navigator during discharge coordination.

Responsibilities

• Ensure quality patient scheduling
• Provide positive telephone etiquette and customer satisfaction
• Greet, register, and schedule patients
• Collect point of service copays
• Provide general information to patients and their families using AIDET
• Project Cooper’s values to customers and co-workers
• Act as patient’s non-clinical navigator during discharge coordination

Requirements

• Minimum one year of recent registration or billing experience working in a medical facility preferred
• Proficiency in patient registration, scheduling, medical insurance pre-certifications, authorizations and referrals preferred
• Epic experience preferred
• Excellent organizational, written/verbal communication and teamwork skills
• Demonstrated performance of excellent customer service skills

Education Requirements

• High School Diploma or equivalent required

License/Certification Requirements

• NAHAM Certified Healthcare Access Associate (CHAA) certification preferred

Special Requirements

• Customer service-oriented attitude/behavior as well as a pleasant and poised demeanor and excellent phone etiquette
• Excellent communication skills both verbal and written
• Skilled in the use of computers