Patient Services Rep

Responsibilities

• Greets patients and guests utilizing AIDET while providing an individualized excellent patient service experience.
• Provides patient support and keeps informed of delays.
• Takes appropriate action including offering alternatives.
• Performs all registration functions including full registration as well as updating/validating demographics, identification, insurance information and completing verification and obtaining signatures.
• Performs and documents patient outreach for messages received in front desk pool, MyChart messaging and confirmation calls.
• Utilizes kiosks, tablets and other technology to assist patients upon arrival (meet the patient where they are).
• Makes appointments, including follow‑up appointments for patients in a high customer service environment in an efficient and timely manner across the healthcare continuum including physician office visits, imaging, and lab post‑visit and during patient outreach.
• Collects co‑pays and outstanding balances.