Patient Services Rep

About the role

Boston Vision is seeking an enthusiastic and motivated administrative professional to serve as our Patient Services Representative. This role is the first point of contact between our patients and the practice, reporting primarily out of our growing Wellesley location under the supervision of our Patient Services Manager.

Responsibilities

• Assist patients with scheduling appointments and checking in/out of appointments
• Maintain patient records
• Handle incoming phone calls
• Provide high-quality customer service
• Multitask, problem-solve, and communicate effectively
• Be open to assisting in other locations as business demands (mileage reimbursed)

Requirements

• Minimum High School Diploma
• Customer service skills
• Basic computer skills, familiarity with Google Suite
• Bi-lingual (Spanish and English) speaking and writing skills preferred
• Ability to provide situational leadership and handle difficult customer situations
• Positive, professional, and team-oriented attitude

Schedule

Full-time, Monday–Friday, 8:00 AM–5:00 PM (start and end times vary depending on clinic needs).

Additional Information

Boston Vision has 7 locations in the Metro-Boston area. Strong candidates should demonstrate exceptional diplomatic communication skills.