Patient Services Rep

About the role

Boston Vision is an academic private practice dedicated to improving patient experience and advancing medical care through innovation. Founded in 2000, the practice focuses on delivering high-quality care by balancing scientific excellence with patient satisfaction.

Responsibilities

• Serve as the first point of contact for the practice
• Assist patients with scheduling appointments
• Maintain patient records
• Tend to incoming phone calls
• Check patients in and out of their appointment
• Greet and welcome all patients upon arrival
• Verify personal information (name, address, insurance)
• Take and balance copays and batches
• Maintain a current understanding of insurances
• Process mail, faxes, and scans
• Perform other duties as assigned

Requirements

• Exceptional customer service skills
• Detail-oriented
• Effective communication and multitasking abilities
• Ability to solve problems as needed

Qualifications

• Strong candidate should have the ability to provide situational leadership
• Exceptional diplomatic communication skills
• Experience in handling difficult customer situations
• Positive and professional team player

Benefits

• $3,000 Retention Bonus for full-time employees
• Open to assisting in other locations as needed
• Reimbursement for mileage as a travel expense

Pay

• Full-time, 40 hours/week
• Schedule: Monday-Friday, 7:00am-4:00pm
• Varying start and end times based on clinic needs

Schedule

• Full-time, 40 hours/week
• Monday-Friday, 7:00am-4:00pm
• Varying start and end times based on clinic needs