Patient Services Manager

About the role

The Patient Services Manager position is responsible for the overall daily front desk operations and supervision and development of administrative staff. The Patient Services Manager maintains a positive, professional, and team-oriented front desk environment. This role is accountable for front desk staff operational performance and stability. The Patient Services Manager exemplifies professionalism, sound judgment, operational expertise and customer service excellence in accordance with company core values and standards.

Responsibilities

• Review of the analytics platform, provider schedules, and patient accounts weekly
• Ensure optimal patient access options via cross clinic collaboration and scheduling, work queue management, central scheduling team support, and involvement of the Manager
• Ensure that Front Desk team members are proficient in all front desk best practice operations as detailed in their respective Job Description
• Supervise and coach Front Desk team members to meet administrative metrics relative to visit capacity, collections, and new referral follow through
• Serve as administrative lead when issues require escalation/direction for resolution
• Meet with direct Manager to review status of clinic initiatives, analytics, goals and metrics weekly
• Develop relationship with the local Physician Administrator
• Manage the Performance Appraisal cycle of support staff
• Manage staff time off and coverage options
• Conduct on-site interviews of new hire support staff (as applicable)
• Manage all tasks as assigned on New Hire, Transfer and Termination processes
• Attend monthly management meetings and conference calls as required
• Communicate effectively with company staff and utilize/navigate company resources appropriately
• Participate as needed in special projects or other clinic coverage as requested
• Assist in maintaining a clean and safe work environment
• All other duties as assigned

Requirements

• Competencies
  • Leadership
  • Initiative
  • Communication Proficiency
  • Relationship Building/Team Building
  • Critical Thinking and Problem Solving
  • Organizational Skills
  • Technical Proficiency in practice management and physician/Rehab specific electronic health record software systems
• Work Environment
  • Flexible to work opening and closing shifts, or any shift as determined by clinic needs
  • Fast paced professional office setting
  • Routine use of standard office equipment such as computers, phones, photocopiers, filing cabinets, scanners, and fax machines
  • Travel required for meetings or coverage
• Education and Experience
  • Bachelor's Degree or higher (Healthcare concentration preferred) or the equivalent of 3 years of customer service management experience (Healthcare background preferred)
  • Displays professional and effective writing and verbal communication skills
  • Versed in technical skills such as EMR software; Practice Management software; Windows; MS Office; Email access; internet navigation
  • Typing speed minimum 40 words per minute
  • Spanish/Bilingual is a plus!
• Physical Requirements
  • Ability to lift 25 pounds occasionally
  • Ability to be standing and sitting on a frequent basis during the day
  • Ability to work on a computer on a frequent basis during the day
• This description is intended to provide only basic guidelines for meeting job requirements. Duties and responsibilities, experience, qualifications, skills, supervisory relationship, physical/mental demands, and environmental/working conditions may change as needs evolve.

Benefits

• Medical, dental, vision, life and AD&D insurance
• Long and short term disability
• 401k program with company match and profit sharing
• Wellness program
• Health savings accounts
• Flexible savings accounts
• ID protection plan
• Accident, critical illness and hospital benefits
• Paid holidays
• Paid time off

Pay

Base salary offers for this position may vary based on factors such as location, skills and relevant experience. Salary range: $24.00 - $32.50 hourly, depending on education and experience.

Schedule

Flexible to work opening and closing shifts, or any shift as determined by clinic needs.