Patient Services Coordinator-LPN, Home Health
About the role
The Patient Services Coordinator-LPN is directly responsible for scheduling visits and communicating with field staff, patients, physicians, and others to maintain proper care coordination and continuity of care. This role also assists with day-to-day office and staff management.
Responsibilities
- Manages schedules for all patients, including editing schedules for agents calling in sick to ensure timely patient reassignment.
- Updates agent unavailability in the worker console.
- Initiates infection control forms as needed and sends completed “Employee Infection Report” to HRD for upload in the worker console.
- Serves as backup during lunch hours and busy times, including receiving calls from field staff and assisting with weekly case conferences.
- Refers clinical questions to the Branch Director as necessary.
- Maintains the client hospitalization log, including entering coordination notes and sending the electronic log to all office, field, and sales staff.
- Completes requested schedules as tasks appear on the action screen.
- Ensures staff are scheduled for skilled nurse/injection visits unless an aide supervisory visit is scheduled in conjunction.
- Schedules discharge visits, OASIS Collection, or recertification visits following case conferences.
- Schedules TIF OASIS collection visits and deletes remaining schedules.
- Reschedules declined or missed visits when appropriate.
- Processes reassigned and rescheduled visits.
- Ensures supervisory visits are scheduled.
- Runs all scheduling reports, including Agent Summary Report and Missed Visits Done on Paper Report.
- Prepares weekly Agent Schedules and performs initial reviews for productivity or geographic issues before forwarding to the Branch Director for approval.
- Verifies visit paper notes in the scheduling console as needed.
- Assists with the internal transfer of patients between branch offices.
- If clinical, receives lab reports, assesses for normality, faxes copies to doctors, provides copies to Case Managers, and routes to the Medical Records Department.
- Initiates Employee/Patient Infection Reports as necessary.
- If clinical, may perform patient visits and/or participate in on-call rotation.
Requirements
- Licensed Professional Nurse (LPN) or Licensed Vocational Nurse (LVN) licensed in the state of practice.
- At least 1 year of home health experience.
- Prior packet review/QI experience preferred.
- Coding certification is preferred.
- Valid state driver’s license and automobile liability insurance.
- Excellent communication skills and the ability to interact well with a diverse group of individuals.
- Strong organizational skills and the ability to manage and prioritize multiple assignments.
Benefits
Humana offers competitive benefits that support whole-person well-being, including:
- Medical, dental, and vision benefits.
- 401(k) retirement savings plan.
- Time off, including paid time off, company and personal holidays, and paid parental and caregiver leave.
- Short-term and long-term disability.
- Life insurance and other opportunities.
Pay
The compensation range reflects a good faith estimate of starting base pay for full-time (40 hours per week) employment at the time of posting. The pay range may vary based on geographic location and individual pay will depend on demonstrated job-related skills, knowledge, experience, education, and certifications.
$48,900 - $66,200 per year
Schedule
Scheduled weekly hours: 40
About Us
CenterWell Home Health specializes in personalized, comprehensive home care for patients managing chronic conditions or recovering from injury, illness, surgery, or hospitalization. Our care teams include nurses, physical therapists, occupational therapists, speech-language pathologists, home health aides, and medical social workers—all working together to help patients rehabilitate, recover, and regain independence.
CenterWell is a leading healthcare services business focused on creating integrated and differentiated experiences that prioritize patients. As part of Humana Inc. (NYSE: HUM), CenterWell is the largest provider of senior-focused primary care, a leading provider of home healthcare, and a leader in integrated home delivery, specialty, hospice, and retail pharmacy services.