Patient Services Coordinator IV

Schedule: Full Time, Days 8:00am - 5:00pm

About the role

As a Patient Services Coordinator IV, you'll play a pivotal role in ensuring our patients receive seamless, compassionate, and efficient care from the moment they walk through our doors.

About Our Team

Our team of psychiatric care providers at Novant Health Psychiatric Medicine - Kimel Park understands how behavioral concerns and mental health conditions can affect your life and the lives of those you love. Our team aims to understand the issues you’re facing and then determine the best treatment plan for you.

Responsibilities

• Greet and check in patients for appointments
• Responsible for the timely and accurate recording of patient demographics, insurance information, patient charges and collections, and scheduling patient appointments in a timely and accurate manner
• Cross-training required in multiple administrative support functions
• Works within a team to achieve patient and team goals
• Shares and initiates regular and professional communication with co-workers
• Participates in regular staff meetings
• Works as a team member to identify areas of improvement and actively participates in the improvement process

Requirements

• High School Diploma or GED, required
• Three years of experience in a medical office setting, required. Other related experience may be considered in lieu of medical office experience

Skills

• Required:
  • Knowledge of medical office software for updating patient demographic information, posting charges, copays, and scheduling patient appointments
  • Understanding of CPT and ICD-9-CM coding processes
  • Excellent verbal communication skills
  • Able to work with changing priorities
  • Excellent organizational, problem-solving, and critical-thinking skills
  • Able to interact with individuals of all cultures and levels of authority
  • Able to maintain confidentiality
  • Able to function as part of a team
  • Possess initiative
  • Basic medical terminology (knowledge can be obtained through formal classes or work experience)
  • High level of working knowledge of EPIC systems
  • Detailed knowledge of multiple payors billing requirements
  • Familiarity with coding requirements for practice specialty
• Preferred:
  • Proficient in the use of all computer software utilized in the practice

Benefits

At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves.