Patient Services Coordinator (Care Center/Registration)

About the role

The Patient Services Coordinator I supports Care Center operations by performing front-end clinical operational activities, such as registering/checking in patients, cashiering, gathering and providing appropriate information, collecting co-pays, and answering the phones under the direction of more senior Care Center staff.

Responsibilities

• Schedule and confirm patient appointments
• Ensure that appointments are confirmed prior to the date of service
• Maintain regular contact with patients, clinics, and departments regarding pending insurance clearances, coverage, issues, and/or follow-up activity
• Respond to patients, families, and clinic issues in a timely and professional manner
• Collect patient and treatment information, provide cost estimates, and determine patient liability
• Help to establish and coordinate payment arrangements with non-par payer sources
• Process various types of insurance for a clinic(s)/provider(s)
• Maintain a general and updated understanding of insurance requirements as they relate to the Care Center
• Retrieve and assesses system information related to insurance authorization for patient services from the Patient Access department
• Afford assistance with training new Patient Services Specialist staff
• Perform all duties of the Patient Services Specialist and serve as a backup as needed

Requirements

• High School diploma, GED, or equivalent required
• Minimum 1 year of relevant experience, with a focus on scheduling, registration, and administrative support in a medical/healthcare setting, required

Qualifications

Not specified

Skills

• Excellent communication skills
• Ability to multitask and prioritize tasks
• Knowledge of healthcare regulations and policies
• Proficiency in scheduling and administrative software

Benefits

Not specified

Pay

USD $40,431.12/Yr. USD $66,204.53/Yr.

Schedule

Not specified