Patient Services Coordinator

Essential Duties

• Handle all intake and scheduling interactions via phone (inbound and outbound), email, voicemail, faxes, and chat in a timely and courteous manner and return messages from potential patients or referral sources, escalating communication to the Management Team when appropriate.
• Answer inquiries from patient, patient’s family, and facilities, respecting the patient’s dignity and confidentiality.
• Absorb new and existing patients by promptly managing the registration process and scheduling first time and follow-up appointments with providers.
• Ensure all admission paperwork is complete and accurate, including signatures, patient clinical history, demographics, and insurance information are entered into the Electronic Medical Record (EMR) system.
• Collaborate with the company’s insurance professionals regarding the patient’s benefit coverage and financial responsibility.
• Create patient charts and audit all paperwork for accuracy.
• Communicate with other departments and healthcare providers pertaining to patients’ needs and concerns to enhance the resolution of issues.
• Demonstrate proven ability to work in a dedicated office space and comply with security protocols that ensure HIPAA compliance.
• Perform other duties as assigned.

Qualifications

• A High School Diploma
• Two (2) years of healthcare experience in a hospital, medical outpatient clinic, home health, hospice, or specialty care setting.
• Six (6) months of clinical intake and scheduling experience.
• Must have reliable transportation, proof of current automobile insurance and a valid driver’s license.