Patient Services Coordinator

Responsibilities

• Greets patients and visitors to the clinic in a prompt, courteous and professional manner.
• Checks in patients and informs clinical staff of patient arrival.
• Provides and explains paperwork for the patient to complete prior to examination.
• Collections, proofs for completeness, and files patient forms.
• Updates demographics and insurance information in the system.
• Collections co-pays and balances; provides receipt.
• Answers, screens, and responds to routine questions, routes to appropriate personnel, or take thorough messages.
• Pages clinic personnel as appropriate.
• Communicates messages in an accurate and timely manner according to procedures.
• Checks patients out after examination.
• Schedules returning appointments in accordance with physician and/or office guidelines.
• Provides patients with appointment details such as time, location, directions, instruction sheets, and other details.
• Records patient cancellations and missed appointments; reschedules appointments.
• Notifies appropriate staff of the cancellation and makes note in patient chart.
• Provides general administrative support by filing charts and forms.
• Maintains lobby area in a neat and orderly manner.
• Maintains a legible supply of forms and appropriate office supplies required for daily activities.

Qualifications

• Level 1: High school diploma or equivalent required. Some receptionist or office experience preferred. Proficiency with computer systems and Microsoft (Outlook, Office Word, and Excel) required. Must successfully complete required e-learning courses within 90 days of occupying position.
• Level 2: At least eighteen (18) months front medical office receptionist experience with insurance forms and scheduling software required. Knowledge of this practice’s personnel, daily routines, and scheduling a plus.
• Level Sr: At least 5 years front medical office receptionist experience with insurance forms and scheduling software required.